Tia Schneider Denenberg is an arbitrator and mediator and the 1992 recipient of the AAA’s Distinguished Service Award.
Richard V. Denenberg is a writer and editor specializing in dispute resolution and other public policy issues.
Mark Braverman, Ph.D., is a consulting psychologist who has advised the U.S. Postal Service and other major employers on violence prevention.
Susan Braverman, M.S.W., is an occupational mental health specialist and designer of crisis intervention programs.
The authors are principals in Workplace Solutions, a project of the Cornell University School of Industrial and Labor Relations, supported by the William and Flora Hewlett Foundation. This article is adapted from their forthcoming book, Fear and Loathing on the Job: Coping with Workplace Violence and Hostility (Cornell University Press).
