Arbitration Law Help Center

Help Center Contents

 

General

What is the ArbitrationLaw Database?

JURIS ArbitrationLaw.com is a wealth of legal information, offering database access to more than 170 proprietary Treatises, Practice Manuals, and Monographs as well as 6 leading Journals with complete archival access. You will also find Arbitration Awards, BITs, Court Decisions, Investment Treaties, and more! Our featured content cannot be found on Kluwer Arbitration, LexisNexis, Westlaw, or any other platform. With both proprietary and public domain material, ArbitrationLaw is a comprehensive and indispensable research tool with a powerful databse search engine that enables you to search inside thousands of PDF documents.

What kind of content does ArbitrationLaw have? Content includes our Book titles, Arbitration and Dispute Resolution Journals, as well as public domain library resources.

Is a subscription required to view online content?  No subscription is required to view our extensive database of public domain arbitral awards, court decisions, legislation, commentary and analysis. However, without a subscription you will not have access to JURIS’ Premium Content as well as several premium features. Premium Content can be purchased a la carte. You can view our subscription options here.

Is online access available to institutions? Yes! We offer online access via IP to institutions or access with username/password to individuals.

 

Contact Information and Helpful Links

Click Here to contact JURIS Customer Service

Click Here for Information about a FULL ArbitrationLaw Subscription 

Click Here for Information about an ArbitrationLaw Journal Subscription

Click Here for Information about Journal Subscription Pricing

Click Here for Information on how to best utilize our Seach Feature

 

Video Tutorials

Click Here to view our tutorial videos on how to best navigate ArbitrationLaw and its features

 

Creating an Account

How do I create a free account? Please visit this page or click the "Log In" button in the top menu. You will be asked to use your email address as your username.

What are the benefits of a free account? By signing up for a free account, you will have access to an extensive database of public domain arbitral awards, court decisions, legislation, commentary and analysis. Your search and download history will be saved in your account. You may also purchase JURIS' premium content a la carte. Your free account does not expire.

Can I browse through the database before I sign up? Yes, browsing is encouraged. Use the search box to search by Keyword, Title, ISBN, Author, Practice Area, Jurisdiction. Visit our How to Search page for further details. 

What kind of content am I missing out on with a free account? With a free account you will have NOT have 24/7 online access to articles and chapters from the JURIS Arbitration Premium Content with unlimited downloads which you can save and print. You will NOT have online access to our 10 Arbitration and Dispute Resolution Journals with up to date, searchable, downloadable PDFs. If you would like to upgrade and enhance your Arbitration Law experience, view our subscription options page

How long is the free account active? Your free account does not expire.

What if I forgot my password for my free account? Click here to reset your accounts password.

 

Purchasing an Article

Electronic Product Sales
ALL SALES ARE FINAL, NO REFUNDS WILL BE ISSUED

Individual Chapters and Journal Articles are ONLY available to be purchased in PDF format.

Purchase of electronic products MUST be made via our website. After checkout you will receive an email that will include directions and the necessary download links(s) for the product(s) you have purchased. All sales of Electronic Products are final.
NO refunds will be issued.

How do I purchase an article?

After you've found an article you wish to purchase, click "Add to cart"

From your shopping cart you can either proceed to checkout or continue shopping. You can return to yor shopping cart from any page by clicking the cart icon in the upper right corner of your screen.

At checkout, if you are not logged into an account, you will be prompted to enter an email address and create a password (If you already have an account and are logged in, your master email will automatically appear in your checkout). Please ensure that this email address is up-to-date and regularly checked. You must then fill out all billing and payment information.

You may then review and submit your order.

Once your order is complete, you will see your order number as well as further information about the emails you will be receiving.

Do I need to create an account to purchase an article? You do not need to create an account before placing an article. When you purchase an article, ArbitrationLaw automatically creates a free account for you, where you may return and view your purchased file(s) without limit.

I placed an order, what can I expect next? After placing an order you will receive an order confirmation email from the address info@arbitrationlaw.com. The first email will be an order summary, the second email will contain a one-time download link for the file(s) you purchased. 

I haven't received any emails with my download link. The email with your download link may have been filtered to your spam folder. To ensure delivery, you were asked in your order complete summary to white-list info@arbitrationlaw.com.

If you cannot find the email with your download link, click here to reset your account's password or login if you know your username/password.

I've used my one-time download link, but I want to download the file I purchased again. You must login to your account and view the "Files" tab in your "My Account" page. If you cannot remember your login credentials, click here to reset your accounts passoword.

I have a coupon for an article purchase, where do I use it? You can apply your coupon from your shopping cart or at checkout.

 

IP Access

How does the IP Access process work? If this is your first time subscribing to an ArbitrationLaw Journal, you may include your IP Address range in the comments section of your subscription checkout or you may place your order and you will receive an email prompting you for your institutions IP addresses. When you add further subscriptions, the IP addresses you have previously provided will be applied to each new subscription.

What is an IP address? IP stands for Internet Protocol. Every computer on your institution's network will have a unique IP address. IP addresses are represented by a series of four numbers (bytes) each separated by a full stop (period). Each number can be anything from 0 to 255.

What is a proxy server? Some institutions gain access to the Internet via a server which is not on their site. These servers are known as 'proxy servers'. If your institution uses a proxy server, you will need to by-pass it in order to get access to our online journals. The same can apply if your institution uses a firewall. There are some exceptions. If the proxy server or firewall has been set up to service your institution or department only, you may be able to get access to the online journals without by-passing it. Your Computing Officer/IT Department should be able to tell you whether your institution uses a proxy server/firewall and, if so, how to bypass it.

Are there any limits to total number of IP addresses or ranges? We understand that some of our customers have multiple office or institution locations across large geographic distances; we do not have any limits on the total number of IP addresses or ranges. We only ask that you honestly provide the correct IP addresses or ranges of your institution or professional office locations only.

How is IP Address maintenance handled? If you experience technical issues or need to add or change your IP Address or range, please email info@arbitrationlaw.com and our JURIS Customer Service will assist you.

Bookstore Information

Shipping Information (United States)
When prepayment is made on new orders totaling $200.00 or more Standard Domestic Shipping is FREE.
When prepayment is not made current standard shipping rates will apply.
Expedited delivery options are available for prepaid orders only. Please contact Juris for current rates.

 

Shipping Information (Outside of the United States) 
Shipments are made by Air Mail unless courier service is requested. Please contact Juris for current courier rates.
ALL DESTINATION DUTIES AND TAXES WILL BE THE RESPONSIBILITY OF THE CUSTOMER.

Estimated Shipping Delivery Times 
Standard Domestic: 5-10 business days 
International Air Mail: 2-6 weeks 
International Courier: 2-7 business days

 

Payments

When making payments, please note your order number and invoice number to allow us to properly credit your account.

Credit Card We accept Visa, MasterCard & American Express.

Check or Money Order You are billed in U.S. dollars. We require that you remit payment in U.S. dollars with a check or money order drawn on a U.S. bank.

Bank Wire Transfers To make a payment by bank wire transfer please contact us at accounts@jurispub.com for complete wire transfer information. All bank charges associated with wire transfer payments are the responsibility of the customer. In addition, a $50.00 fee is to be added to the wire transfer payment to cover the processing fees charged by our bank.

Monthly Statements And Invoices Aside from your invoice that you will receive along with your shipment, you will also receive a monthly statement from us if your account has a past due balance. This shows any unpaid balance on your account as well as any purchases, payments, or credits applied to your account during the last month.

 

Discounts 

Volume discounts may be available with multi-title or multi-volume purchases. Contact Juris for further details.

Academic Adoptions Special quantity discounts are available if you plan to adopt a publication for classroom use. Contact Juris for complete details.

Out-Of-Date Publications If you have any publications that are out of date, we will be happy to provide you with the cost to update your publication or subscription.

 

Returns

If you are not completely satisfied with any product you purchase from Juris, you may return it within 45 days of the original invoice (Juris ship date) for a full credit or refund less any shipping and handling charges. Not applicable on electronic products (PDF's) or discounted titles of 30% or more.

To ensure accurate processing, be sure to enclose a copy of the original invoice and a brief explanation of the reason for the return.

All expenses associated with returns are the responsibility of the customer. Customers will forfeit any applicable discounts when returning items that were part of a promotional sale.

All books received must be returned in undamaged saleable condition, transportation prepaidWe cannot refund or credit returned books that contain price and ISBN stickers, stampings, highlighting, inserted advertising materials, torn, worn, damaged covers or pages and attached security devices. They will be returned to the customer at their expense.

Cancellation of Service Renewal 
Full credit will be granted within 45 days of invoice date. The customer must return all materials shipped under the renewal period to get credit, and they must be received by the publisher in saleable condition. Shipping and handling charges are the customer’s responsibility. No refunds/credit will be given on paid subscriptions of newsletters, journals, report/reporters or online services.

Terms Of Sale
Established customers in the U.S. have a NET 30 day open account. Established customers outside the U.S. may have a NET 30 day open account at the discretion of the company. Proforma invoices may be sent to those customers who require pre-payment, or who have not yet established credit with us. New York State residents please add applicable sales tax.

Claims

Click Here to view our journal production schedule and Claims Policy

 

ArbitrationLaw Subscription

Subscription Information

What are the benefits of becoming a subscriber? By becoming a subscriber, you will have access to articles and chapters from the JURIS ArbitrationLaw Premium Content as well as all public domain arbitral awards, court decisions, legislation, commentary and analysis.

 

How long is a subscription active? Your subscription is valid for 12 months (one year)

Do subscribers recieve perpetual access/post-cancellation access? No. Access is only active for the duration of the subscription period. If the subscription is not renewed, all access will be terminated. 

What type of subscription accounts do you offer? Subscription access is available by VPN within a restricted IP range and by username (email). The account options are as follows:

  • Individual Subscription (Password Only)
  • Law School, Government, or other Institution Subscription (IP Access)
  • Law Firm, One Office Location Subscription (IP Access)
  • Law Firm, Unlimited Office Locations Subscription. (IP Access)

Is there a limit to how many users can access ArbitrationLaw at the same time? With IP Access enabled, an unlimited amount of users can access your ArbitrationLaw subscription concurrently. 

How do I purchase an ArbitrationLaw Subscription? Click Here for pricing and contact information. Or email subscriptions@arbitrationlaw.com

May I have a "Free Trial" subscription? Please contact info@arbitrationlaw.com for information regarding a free trial.

 

Individual Subscription

How does an individual subscription gain access?  Individual subscribers will gain access using a username (e-mail) and password that will be created by the user.

Can multiple users use the same Individual subscription username and password? No, only a single user can be logged in with the username (email) and password of an Individual Subscription. If you want multiple members of your organization to be able to access a JURIS Arbitration Law at once you should consider our other subscription options.

When I enter my username and password I receive a message saying that it is invalid. Why? Both username and password are case sensitive. Be sure that you are entering them correctly. If you would like to reset you password then go to our password reset page.

I am an individual subscriber and I have forgotten my password or username.  If you have forgotten your password, simply user our password reset functionality. You will enter your email and a message will be sent with instructions on how to reset your password. Your username should be the email address you used to register. If you can't remember your email address or it is likely to have changed since you first registered, please contact JURIS Customer Service at info@jurisarbitrationlaw.com.

What if I no longer use the email I provided when I created my ArbitrationLaw account? The email (username) attached to your account is our primary way of looking up your Arbitration Law records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If you email has changed, please contact info@arbitrationlaw.com and provide the new email you wish to be associated with your account

 

Law School, Government, or other Institution Subscriptions

How does a Law School, Government, or other Institution gain ArbitrationLaw subscription access? Your group’s subscription will be set up by IP range; this will automatically grant employees or members access to the subscription within that IP range.  With IP setup, employees or members won’t have to input any username or passwords to access ArbitrationLaw.

What sort of access does a Law School, Government, or other Institution Subscription give me? The Law School, Government, or other Institution subscription entitles authorized users in your organization to 24-hour access to all articles and chapters from the JURIS Arbitration Premium Content as well as all public domain arbitral awards, court decisions, legislation, commentary and analysis. You will also gain access to all ArbitrationLaw Journals. Access is limited to a single site location only. Site-wide access is arranged via your institution's secure network.

Can members of a subscribing Law School, Government, or other Institution access the site remotely? Your group’s subscription can only be accessed when connected to your Virtual Private Network (VPN) to stay within the restricted IP range. Individuals may have their own accounts when they are outside of the IP range or working remotely. We recommend an individual subscription if you only work outside of the office and do not have access to the corporate VPN.

What if I no longer use the email I provided when I created my ArbitrationLaw account? The email (username) attached to your account is our primary way of looking up your ArbitrationLaw records. It is important for communication detailing all ArbitrationLaw transactions, promotions, and correspondence. If you email has changed, please contact info@arbitrationlaw.com and provide the new email you wish to be associated with your account

I am an administrator at my institution and I need to change the IP address details that JURIS ArbitrationLaw has registered for my institution. What should I do? Contact JURIS Customer Service at info@arbitrationlaw.com.

My institution has a subscription to ArbitrationLaw, and access to the web site, but I'm not able to see the full text of articles. I'm prompted for a username and password or I am seeing subscribe to download/add to cart for products I should have access to. Why is this happening?

If you are using IP access, when this happens, it is likely that the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

  • Your subscription has not yet been activated.
  • The person who activated the online subscription did not enter in all needed IP addresses for your institution.
  • The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server.
  • Please contact JURIS Customer service at info@arbitrationlaw.com, We will need to verify your account and IP Address information and confirm these details have been set up correctly by our staff and yours.

 

Law Firm Subscriptions

How does a Law Firm gain ArbitrationLaw subscription access? Your group’s subscription will be set up by IP range; this will automatically grant employees or members access to the subscription within that IP range.  With IP setup, employees or members won’t have to input any username or passwords to access ArbitrationLaw.

There are two Law Firm subscription options? Yes, there is a One Year, Law Firm, Single Office location subscription and a One Year, Law Firm, Unlimited Office locations subscription.

How does JURIS ArbitrationLaw define a single office location? In most cases, ArbitrationLaw defines one office location as being within one geographic boundary (i.e. within a city). So if all of your Firm's buildings are within one city, you can apply for our one office location.

If your Firm has multiple offices in several cities, you may select the unlimited office locations subscription option.

What happens if I have problems with online access? If you experience any problems with online access, or have any other technical queries, our experienced JURIS Customer Service representatives will be pleased to assist you. Please contact us via email at info@arbitrationlaw.com

What if I no longer use the email I provided when I created my ArbitrationLaw account? The email (username) attached to your account is our primary way of looking up your ArbitrationLaw records. It is important for communication detailing all ArbitrationLaw transactions, promotions, and correspondence. If you email has changed, please contact info@arbitrationlaw.com and provide the new email you wish to be associated with your account

I am an administrator at my Firm and I need to change the IP address details that JURIS ArbitrationLaw has registered for my Firm. What should I do? Contact JURIS Customer Service at info@arbitrationlaw.com.

My Firm has a subscription to ArbitrationLaw, and access to the web site, but I'm not able to see the full text of articles. I'm prompted for a username and password or I am seeing subscribe to download/add to cart for products I should have access to. Why is this happening?

If you are using IP access, when this happens, it is likely that the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

  • Your subscription has not yet been activated.
  • The person who activated the online subscription did not enter in all needed IP addresses for your institution.
  • The person who activated the online subscription does not realize that some subnets of your Firm are routed through a proxy server.
  • Please contact JURIS Customer service at info@arbitrationlaw.com, We will need to verify your account and IP Address information and confirm these details have been set up correctly by our staff and yours.

 

Payments and Renewals

Electonic Product Sales
ALL SALES ARE FINAL, NO REFUNDS WILL BE ISSUED

Individual Chapters and Journal Articles are ONLY available to be purchased in PDF format.

Purchase of electronic products MUST be made via our website. After checkout you will receive an email that will include directions and the necessary download links(s) for the product(s) you have purchased. All sales of Electronic Products are final.
NO refunds will be issued.

What methods of payment do you accept? Credit Card is the fastest and easiest way to make your purchase online directly from the ArbitrationLaw shopping cart checkout. But alternate payment methods may be set up through contact with JURIS Customer Service at info@arbitrationlaw.com. If you do not pay with a credit card, your subscription may be in jeapardy of being suspended for delayed payment.

How do I renew my subscription? You will be notified via email 30 days before your subscription expires. There is no automatic renewal option. You must place an order for the subscription from the journal product page or from the ArbitrationLaw subscription page. Upon competition of your order your subscription will be renewed and you will recieve email confirmation of the renewal. 12 Months (1 year) of access will be added onto any remaining time you had on your subscription. 

If a subscriber does not renew their subscription, do they retain any access to online content?  If a subscriber does not renew their subscription, they will lose access to all of ArbitrationLaw’s premium online content. However, they will retain access to their account and IP Access will remain activated.

I have recently received a renewal notice asking for payment. Why have I received this when my records show that I have already paid? If you are NOT paying with a credit card, it may be that your payment was processed by us after the program to produce the renewal notices was run. If you paid using a credit card and still received a renewal notice, please contact JURIS Customer Services at info@arbitrationlaw.com quoting your email address associated with your account, date and method of payment, full amount paid and we will check our records for you.

I think I have paid to renew my subscription, but am not sure. Can you check to see if you have received my payment? Please note that payment methods other than credit card can take up to 10 days to process. Payment online using a credit card is the fastest, most effective method of payment. If your alternative payment was made more than 10 days ago please contact JURIS Customer Service at info@arbitrationlaw.com quoting your email address associated with your account, date and method of payment, full amount paid, and we will check our records for you.

Is there a 'grace period' for electronic access or do we get 'switched off' at the end of our current subscription period? JURIS ArbitrationLaw subscriptions do not typically include a payment pending “grace period” for online access. We understand that renewal negotiations can sometimes be complex and lengthy, but payment online using a credit card is the fastest, most effective method of payment. If you wish use an alternate payment method to credit card, we encourage you to initiate your alternate payment process well in advance of an ending subscription period.

 

 

Journal Subscriptions

Subscription Information

How many journals does arbitration Law offer? Arbitration Law currently offers online access to 6 leading journals, with complete archival access and over 5,000 articles.

How far back does online journal content go?  All current and predecessor journal publications offer complete archival access. This will vary depending on the journal. For example, the archival access to DRJ contains over 50 years of in-depth articles

How do I subscribe to an Arbitration Law Journal? You can view our individual journal or journal bundle subscriptions by visiting our Journals Page

What are the available formats for journal subscriptions? You can purchase a digital subscription, a print subscription via Juris Publishing, or if you are interested in a digital & print combination subscription, please email info@arbitrationlaw.com.

Which format offers the best deal? A digital subscription offers a searchable PDF version of the journal with 24 hour online access, and unlimited downloads and prints. It is the most inexpensive and up to date format.

Is the digital PDF version of a journal identical to the print version? Yes.

Is there a discount if we buy more than one journal subscription? There is a Journal Bundle discount if you choose to purchase a subscription to ALL our journals.

What types of journal subscription options are available? Arbitration Law Journal Subscription options are as follows:

  • Individual Subscription (Password Only)
  • Law School, Government, or other Institution Subscription (IP Access)
  • Law Firm, One Office Location Subscription (IP Access)
  • Law Firm, Unlimited Office Locations Subscription. (IP Access)

Is there a limit to how many users can access Journal content at the same time? With IP Access enabled, an unlimited amount of users can access your journal subscription concurrently. 

What does each journal subscription option cost? You can view journal subscription pricing here.

How long do journal subscriptions last? Online access journal subscriptions last 12 months (1 year).

Do subscribers recieve perpetual access/post-cancellation access? No. Access is only active for the duration of the subscription period. If the subscription is not renewed, all access will be terminated. 

Can I purchase a single article or chapter from a journal? Yes, single articles or chapters may be purchased a la carte.

 

Subscription Pricing

Click Here for full details on journal subscription pricing.

 

Individual Subscription

How does an Individual Journal Subscription gain access? Individual Journal Subscribers will gain access using a username (e-mail) and password that will be created by the user.

Can multiple users use the same Individual Journal subscription username and password? No, only a single user can be logged in with the username (email) and password of an Individual Journal Subscription.  If you want multiple members of your organization to be able to access a JURIS ArbitrationLaw Journal at once you should consider our other journal subscription options.

When I enter my username and password I receive a message saying that it is invalid. Why? Both username and password are case sensitive. Be sure that you are entering them correctly. If you would like to reset you password then go to our password reset page.

I am an individual subscriber and I have forgotten my password or username.  If you have forgotten your password, simply user our password reset functionality. You will enter your email and a message will be sent with instructions on how to reset your password. Your username should be the email address you used to register. If you can't remember your email address or it is likely to have changed since you first registered, please contact JURIS Customer Service at info@jurisarbitrationlaw.com.

What if I no longer use the email I provided when I created my ArbitrationLaw account? The email (username) attached to your account is our primary way of looking up your ArbitrationLaw records. It is important for communication detailing all ArbitrationLaw transactions, promotions, and correspondence. If you email has changed, please contact info@arbitrationlaw.com and provide the new email you wish to be associated with your account

 

Law School, Government, or other Institution Subscriptions

How does a Law School, Government, or other Institution gain Journal Subscription access? Your group’s subscription will be set up by IP range; this will automatically grant employees or members access to the subscription within that IP range.  With IP setup, employees or members won’t have to input any username or passwords to access ArbitrationLaw.

What sort of access does a Law School, Government, or other Institution Journal Subscriptions give me? Law School, Government, or other Institution journal subscription entitle authorized users in your institution to 24-hour access to all ArbitrationLaw Journals that your institution currently subscribes to. Access is limited to a single site location only. Site-wide access is arranged via your institution's secure network.

Can members of a subscribing Law School, Government, or other Institution access the site remotely?  Your group’s subscription can only be accessed when connected to the university Virtual Private Network (VPN) to stay within the restricted IP range.

Who is entitled to access the ArbitrationLaw journals online from my institution? All members of the subscribing institution site are entitled to online access.

As an IP Access subscriber, do I need to login with a username (email) and password to access the online journals? No, individual users at institutions do not need to login with a username and password, as access is automatically granted to authorized IP addresses.

What if I no longer use the email I provided when I created my ArbitrationLaw account? The email (username) attached to your account is our primary way of looking up your ArbitrationLaw records. It is important for communication detailing all ArbitrationLaw transactions, promotions, and correspondence. If you email has changed, please contact info@arbitrationlaw.com and provide the new email you wish to be associated with your account.

I am an administrator at my institution and I need to change the IP address details that JURIS ArbitrationLaw has registered for my institution. What should I do? Contact JURIS Customer Service at info@arbitrationlaw.com.

My institution has a subscription to an ArbitrationLaw Journal, and access to the web site, but I'm not able to see the full text of articles. I'm prompted for a username and password or I am seeing subscribe to download/add to cart for products I should have access to. Why is this happening?

If you are using IP access, when this happens, it is likely that the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

Your subscription has not yet been activated.

The person who set up the online subscription did not provide all needed IP addresses for your institution.

The person who set up the online subscription did not realize that some subnets of your institution are routed through a proxy server.

Please contact JURIS Customer service at info@arbitrationlaw.com, we will need to verify your account and IP Address information and confirm these details have been set up correctly by our staff and yours.

What happens if I have problems with online access? If you experience any problems with online access, or have any other technical queries, our experienced JURIS Customer Service representatives will be pleased to assist you. Please contact us via email at info@arbitrationlaw.com

 

Law Firm Subscriptions

How does a Law Firm gain journal subscription access? Your group’s subscription will be set up by IP range; this will automatically grant employees or members access to the subscription within that IP range.  With IP setup, employees or members won’t have to input any username or passwords to access ArbitrationLaw.

There are two journal subscription options for Law Firms? There is a One Year, Law Firm, Single Office location subscription and a One Year, Law Firm, Unlimited Office locations subscription.

How does JURIS ArbitrationLaw define a single office location? In most cases, ArbitrationLaw defines one office location as being within one geographic boundary (i.e. within a city). So if all of your Firm's buildings are within one city, you can apply for our one office location.

If your Firm has multiple offices in several cities, you may select the unlimited office locations subscription option. JURIS will look up the global location of all provided IP Addresses.

What happens if I have problems with online access? If you experience any problems with online access, or have any other technical queries, our experienced JURIS Customer Service representatives will be pleased to assist you. Please contact us via email at info@arbitrationlaw.com

What if I no longer use the email I provided when I created my ArbitrationLaw account? The email (username) attached to your account is our primary way of looking up your ArbitrationLaw records. It is important for communication detailing all ArbitrationLaw transactions, promotions, and correspondence. If you email has changed, please contact info@arbitrationlaw.com and provide the new email you wish to be associated with your account

I am an administrator at my Firm and I need to change the IP address details that JURIS ArbitrationLaw has registered for my Firm. What should I do? Contact JURIS Customer Service at info@arbitrationlaw.com.

My Firm has a subscription to ArbitrationLaw, and access to the web site, but I'm not able to see the full text of articles. I'm prompted for a username and password or I am seeing subscribe to download/add to cart for products I should have access to. Why is this happening?

If you are using IP access, when this happens, it is likely that the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

Your subscription has not yet been activated.

The person who set up the online subscription did not provide all needed IP addresses for your institution.

The person who set up the online subscription does not realize that some subnets of your Firm are routed through a proxy server.

Please contact JURIS Customer service at info@arbitrationlaw.com, we will need to verify your account and IP Address information and confirm these details have been set up correctly by our staff and yours.

 

Subscription Process

I want to subscribe to an Online Access Journal, how does the journal subscription process work?

First you must visit the journal page, select the subscription type option that is appropriate for you (e.g. 1 Year, Law Firm, One Office Location) and add it to your shopping cart.

Once the journal is added to your shopping cart, you may continue shopping or you may checkout from your shopping cart page.

At checkout, you will be prompted to enter an email address (If you already have an account, your master email will automatically appear in your checkout). Please ensure that this email address is up-to-date and regularly checked as it will act as your subscriber account’s username and form the core basis of communication detailing all ArbitrationLaw transactions, promotions, and correspondence. You must then fill out all billing and payment information.

At checkout, there will be a box to add additional comments. If you plan to subscribe via IP Access, you can expedite the process by including your IP Address range in this comment box. If you do not include your IP Address range in your order comments, you can expect an email from JURIS Customer Service requesting your IP Address range within 48-72 hours. 

You may then review and submit your order.

Once your order is complete, you will see your order number as well as further information about the emails you will be receiving.

I’ve completed my subscription order, what can I expect next? You will be sent emails to the address you provided when you created your order that will detail your order summary. If you are seeking online access via IP, please look out for an ArbitrationLaw email requesting your IP Address information. Please allow 48-72 hours for this email to arrive.

I’ve completed my subscription order, but I haven’t received any emails. The emails may have filtered to your spam folder. In order to ensure delivery to your inbox, please white-list info@arbitrationlaw.com. If you still are unable to locate them, contact JURIS Customer Service at info@arbitrationlaw.com.

 

Payments and Renewals

Electonic Product Sales
ALL SALES ARE FINAL, NO REFUNDS WILL BE ISSUED

Individual Chapters and Journal Articles are ONLY available to be purchased in PDF format.

Purchase of electronic products MUST be made via our website. After checkout you will receive an email that will include directions and the necessary download links(s) for the product(s) you have purchased. All sales of Electronic Products are final.
NO refunds will be issued.

What methods of payment do you accept? Credit Card is the fastest and easiest way to make your purchase online directly from the ArbitrationLaw shopping cart checkout. But alternate payment methods may be set up through contact with JURIS Customer Service at info@arbitrationlaw.comIf you do not pay with a credit card, your subscription may be in jeapardy of being suspended for delayed payment.

How do I renew my subscription? You will be notified via email 30 days before your subscription expires. There is no automatic renewal option. You must place a new order for the subscription from the journal product page. Upon competition of your order your subscription will be renewed, you can expect an email confirming the subscription renewal. 12 Months (1 year) of access will be added onto any remaining time you had on your subscription. 

If a subscriber does not renew their subscription, do they retain any access to online content?  If a subscriber does not renew their journal subscription, they will lose access to all of that journal’s online content. However, they will retain access to their account and IP Access will remain activated.

I have recently received a renewal notice asking for payment. Why have I received this when my records show that I have already paid? If you are NOT paying with a credit card, it may be that your payment was processed by us after the program to produce the renewal notices was run. If you paid using a credit card and still received a renewal notice, please contact JURIS Customer Service at info@arbitrationlaw.com quoting your email address associated with your account, date and method of payment, full amount paid and we will check our records for you.

I think I have paid to renew my subscription, but am not sure. Can you check to see if you have received my payment? Please note that payment methods other than credit card can take up to 10 days to process. Payment online using a credit card is the fastest, most effective method of payment. If your alternative payment was made more than 10 days ago please contact JURIS Customer Service at info@arbitrationlaw.com quoting your email address associated with your account, date and method of payment, full amount paid and we will check our records for you.

Is there a 'grace period' for electronic access or do we get 'switched off' at the end of our current journal subscription period? JURIS ArbitrationLaw journal subscriptions do not typically include a payment pending “grace period” for online access. We understand that renewal negotiations can sometimes be complex and lengthy, but payment online using a credit card is the fastest, most effective method of payment. If you wish use an alternate payment method to credit card, we encourage you to initiate your alternate payment process well in advance of an ending journal subscription.

 

Claims

Click Here to view our journal production schedule and Claims Policy

 

Subscription Agent FAQ

Pricing

A complete price list of our leading arbitration journals can be downloaded from our website: https://arbitrationlaw.com/journal-subscription-pricing

 

Discount to Agents

Agents may deduct 5% from all institutional and law firm prices quoted online for credit card payments.  This discount is not applicable if payment is made by check or bank wire transfer.

 

Payment Terms

All orders must be pre-paid in U.S. dollars drawn on a U.S. bank.  Where applicable, New York State residents must pay New York State sales tax.

Subscriptions will not commence until full payment is received.  JURIS does not issue invoices for unpaid journal subscriptions, but a “proforma” invoice can be issued if a formal price quotation document is required.

In the event that a subscription order is underpaid, you will be invoiced for the difference and the subscription will be placed on suspension until the balance is received.

 

Payment Methods

The following methods of payment are accepted:

Credit card (American Express, Visa, and MasterCard)

Check drawn on a U.S. bank in U.S. dollars

Bank wire transfer

 

Bank wire transfer to:

TD Bank, NA

647 Main Street

Northport, New York 11768 USD

 

Swift Code:         NRTHUS33

ABA #                   026013673

Credit to:             JurisNet LLC

                              52 Elm Street, Suite 7

                              Huntington, New York 11743 USA

Account #:          4251633719

 

Please quote “proforma” invoice number and subscription product name as the reference when making payment and send remittance information to subscriptions@arbitrationlaw.com.

ALL payments made by bank wire transfer must add $50.00USD for bank processing fees.

In the interest of reducing delays for our mutual customers, our preferred payment method is credit card as checks are subject to a lengthy physical delivery and bank clearance process.

 

Online Access Subscription

Subscription Agents can register a client for online access on ArbitrationLaw.com, but the e-mail address associated with the account must belong to the end-user, not the subscription agency. Login credentials and site-generated receipts will be e-mailed to the end-user email associated with the account. Upon request, order receipts can be provided to the subscription agent. 

JURIS sends one renewal notification 30 days prior to expiration by e-mail to the e-mail address on the account.  If you are currently receiving your renewal notice by regular mail please provide us with your e-mail address as this will significantly speed up the transfer of information.

If payment for renewal is not received by JURIS before the expiry of the current journal subscription, the subscription will lapse.

 

Print Subscription

After the initial subscription period, invoices for renewal will be posted to your account and sent to you via regular mail.  You will be automatically invoiced for renewals unless we are notified of cancellation.

If payment for renewal is not received by JURIS before the invoice due date, the subscription is subject to being suspended.

 

Reports

JURIS is able to provide reports upon request for subscription agents including:

  • A list of your current subscriptions
  • A list of “proforma” invoices for which we have not yet received payment
  • A list of any outstanding subscription underpayment invoices
  • Usage statistic reports for online access are available upon request.

 

Tax

USA - JURIS has sales tax registrations for New York State.  Therefor any relevant New York State sales taxes will be appropriately charged.  Please provide a copy of any reseller or sales tax exemption certificate you hold.

 

Delivery for Print

All prices include standard delivery to addresses within the USA.  Please allow seven to ten to fourteen days for standard delivery within the USA.

Shipping and handling charges are an additional charge for all addresses outside of the USA.

Expedited shipping is available and pricing will be quoted upon request.  For further information, please contact info@arbitrationlaw.com  

 

Subscription Refund Policy

Electonic Product Sales
ALL SALES ARE FINAL, NO REFUNDS WILL BE ISSUED

All subscription orders are regarded as firm and subscription payments are non-refundable.

 

Claims for Missing Print Issues

Click Here to view our journal production schedule and Claims Policy

 

 

Please note that free replacement copies will only be sent if claims are made within six months of order or date of publication, whichever is later.