Arbitration Law Help Center

Help Center Contents

 

General

What is the Arbitration Law Database?

JURIS's Arbitration Law offers a wealth of legal information via database access to more than 200 proprietary Treatises, Practice Manuals, and Monographs, as well as 11 leading Journals with complete archival access. Arbitration Law also offers access to Arbitration Awards, BITs, Court Decisions, Investment Treaties, and more. Our exclusive featured content is not available on Kluwer Arbitration, LexisNexis, Westlaw, or any other platform. Containing both proprietary and public domain material, Arbitration Law is a comprehensive and indispensable research tool with a powerful database search engine.

What kind of content does Arbitration Law offer? Arbitration Law's content includes JURIS book titles, Arbitration and Dispute Resolution Journals, as well as public domain library resources.

Is a subscription required to view online content? A subscription is not required to view our extensive database of public domain arbitral awards, court decisions, legislation, commentary, and analysis, which you can access via a Free Arbitration Law Account. A subscription unlocks access to all JURIS Arbitration Law Premium Content and several premium features. JURIS Premium Content can also be accessed without a subscription via individual purchase (à la carte). View our subscription options here.

Is online access available to institutions? Yes! We offer online access via IP to institutions. Individuals can access Arbitration Law via a sign-in portal (using personal log-in credentials).

 

Contact Information and Helpful Links

Click Here to Contact JURIS Customer Service

For more information about Arbitration Law subscription options, use the links below:

FULL Arbitration Law Subscriptions 

Arbitration Law Journal Subscriptions

Arbitration Law Journal Subscription Pricing

For more information about Arbitration Law's search capabilities and function, click here.

 

Video Tutorials

To learn more about navigating Arbitration Law and getting the most out of its capabilities and functions, watch tutorial videos here.

 

Creating an Account

How do I create a free account? To create a Free Arbitration Law Account, visit this page or click the "Log In" button in the top bar menu. All you need is an e-mail address, which will become your Free Arbitration Law Account username.

What are the benefits of a free account? A Free Arbitration Law Account offers access to an extensive database of public domain arbitral awards, court decisions, legislation, commentary, and analysis. Search and download history is saved in each user's Arbitration Law account, and users have the opportunity to purchase JURIS Arbitration Law Premium Content à la carte.

Can I browse through the database before I sign up? Yes, prior browsing is encouraged! Get to know the database by using the search box to search by Keyword, Title, ISBN, Author, Practice Area, or Jurisdiction. For more details and search tips, visit our How to Search Page

What kind of content am I missing out on with a free account? Free Arbitration Law Accounts do not offer round-the-clock online access to JURIS Arbitration Law Premium Content, including proprietary treatises, practice manuals, and monographs, and Arbitration Law's 11 leading journals with complete archival access. Likewise, Free Arbitration Law Accounts do not offer the possibility of unlimited, searchable PDF downloads. To unlock full access to the world of Arbitration Law via a subscription, view our subscription options here.

How long is the free account active? Free Arbitration Law Accounts do not expire; they remain active until cancelled.

I forgot the password for my Free Arbitration Law Account. Help! Click here to reset your Free Arbitration Law Account password.

 

Purchasing an Article

Electronic Product Sales
ALL ELECTRONIC PRODUCT SALES ARE FINAL. NO REFUNDS WILL BE ISSUED FOR ELECTRONIC PRODUCT PURCHASES.

Individual Chapters and Journal Articles are ONLY available for purchase in PDF format.

Purchase of Electronic Products MUST be made via the Arbitration Law website. After check-out, buyers receive an e-mail including directions and the necessary download link(s) for product(s) purchased. All sales of Electronic Products are final. NO refunds will be issued.

How do I purchase an article?

After locating an article you wish to purchase, select "Add to cart." From your shopping cart you can proceed to check-out or continue shopping. You can return to your shopping cart from any Arbitration Law page by selecting the cart icon in the upper right-hand corner of your screen. At check-out, if you are not logged into an Arbitration Law Account, you will be prompted to register (enter an e-mail address and create a password). If you have an Arbitration Law Account (free or subscribed) and are logged in, your e-mail will automatically appear as your account username. Please ensure that this e-mail address is current. After registering or logging in, you will be prompted to enter billing and payment information and, finally, review and submit your order. Once your order is complete, you will receive a corresponding order number and details regarding your order delivery.

Do I need to create an account to purchase an article? You do not need to create a Free Arbitration Law Account before purchasing an article. When purchasing an article, Arbitration Law automatically creates a Free Arbitration Law Account for first-time users. Using this Free Arbitration Law Account, users may return and view purchased file(s). Purchased files do not expire--users can view them an unlimited number of times.

I placed an order, what can I expect next? After placing orders, users receive order confirmation e-mails (an order summary and, subsequently, a one-time download link for the purchased file(s)) from info@arbitrationlaw.com.

I haven't received any emails with my download link. Help! The e-mail containing your download link may have been filtered to your spam folder. To ensure delivery, before submitting your order, you were prompted to white-list info@arbitrationlaw.com. If you cannot locate the e-mail containing the download link for your purchase, log into your Free Arbitration Law Account and view the Orders listed in your "My Account" page. If you forgot your password, click here to reset it.

I used my one-time download link, but I want to download the file I purchased again. Help! Log into your Arbitration Law Account and view the Files tab in your "My Account" page. If you forgot your log-in credentials, click here to reset your password.

I have a coupon for an article purchase, where do I use it? You can apply your coupon from your shopping cart or at check-out.

 

IP Access

How does the IP Access process work? If you are a first-time subscriber to an Arbitration Law Journal, please include your institution or firm's IP address range in the comments section of your subscription check-out. Alternatively, after you place your order, enter your institution or firm's IP address when prompted in the confirmation e-mail you will receive. If you add further subscriptions to your Arbitration Law Account, the IP addresses you have previously provided will be applied to each new subscription. "IP Access" allows multiple members of a single organization (law firm, institution, government agency, etc.) to access Arbitration Law automatically via VPN. IP Access, granted with the Institution Full Subscription and Law Firm Full Subscription options, allows multiple members to access the database via a single subscription.

What is an IP address? IP stands for Internet Protocol. Every computer on your institution or firm's network has a unique IP address. IP addresses are composed of a series of four numbers (bytes) separated by a full stop (period). IP address numbers separated by periods can range from 0 to 255.

What is a proxy server? Some institutions or firms gain access to the Internet via an external server. These servers are known as 'proxy servers.' If your institution or firm relies on a proxy server, you will need to bypass it in order to access our online journals. The same applies if your institution or firm uses a firewall. There are some exceptions. If a proxy server or firewall has been set up to service your institution or one/some of its departments, you may be able to access Arbitration Law online journals without bypassing it. Your institution or firm's IT department is aware of whether your institution relies on a proxy server or firewall; it can offer assistance on bypassing such firewalls/proxy servers.

Are there limits to the total number of IP addresses or ranges registered with Arbitration Law? Arbitration Law customers may have multiple locations across large geographic distances. For this reason, we do not place limits on the total number of IP addresses or ranges registered with Arbitration Law. To avoid distribution to external users or locations, Arbitration Law requires that institutions and firms provide correct IP addresses or ranges for its member locations only.

How is IP address maintenance handled? If you experience technical issues (e.g., some or all of your locations are unable to access Arbitration Law using existing IP address ranges), please contact us at info@arbitrationlaw.com and our JURIS Customer Service will assist you. Likewise, if you would like to add a new IP address or range (or change an existing IP address or range), please email info@arbitrationlaw.com and our JURIS Customer Service will assist you.

 

Bookstore Information

Shipping Information (United States)

If prepayment is made on orders totaling $200.00 or more, Standard Domestic Shipping is FREE.
If prepayment is not made, current standard shipping rates will apply.
Expedited delivery options are available for prepaid orders only. Please contact JURIS for current expedited delivery rates.

Shipping Information (International/Non-U.S.) 

Shipments are made by Air Mail unless courier service is requested. Please contact JURIS for current courier service rates.

ALL DESTINATION DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER.

Estimated Shipping Delivery Times 

Standard Domestic: 5-10 business days 
International Air Mail: 2-6 weeks 
International Courier Service: 2-7 business days

 

Payments

When making payments, please note your order number and invoice number to allow us to properly credit your account.

Credit Card: We accept Visa, MasterCard, and American Express.

Check or Money Order: Arbitration Law and JURIS bill in U.S. dollars, requiring that payment be remitted in U.S. dollars with a check or money order drawn on a U.S. bank.

Bank Wire Transfers: To make a payment by bank wire transfer, please contact us at accounts@jurispub.com to receive complete wire transfer instructions. All bank charges associated with wire transfer payments are the responsibility of the customer. A $50.00 fee is added to the invoiced total for purchases paid for by wire transfer in order to cover processing fees charged by JURIS's bank.

Monthly Statements and Invoices: In addition to the invoice remitted along with your order, if your account has a past due balance, you will also receive a monthly statement from JURIS. This monthly statement shows any unpaid account balance and lists purchases, payments, or credits applied to your account during the previous month.

 

Discounts 

Volume discounts may be available with multi-title or multi-volume purchases. Contact JURIS for further details.

Academic Adoptions: Special-quantity discounts are available for customers planning to adopt (a) publication(s) for classroom use. Contact JURIS for further details.

Out-Of-Date Publications: Stay current! JURIS can provide customers with update costs for publications or subscriptions that are out-of-date. Contact JURIS for further details.

 

Returns

Customers that are not completely satisfied with any print product purchased from JURIS may return products within 45 days as of the date of the original invoice (JURIS ship date) for a full credit or refund (less any shipping and handling charges). This refund or credit is not applicable to Electronic Products or titles discounted 30% or more.

To ensure accurate processing, please enclose a copy of the original invoice and brief explanation for the return with your returned purchase.

All shipping, handling, or other expenses associated with returns are the responsibility of the customer. Customers forfeit any applicable discounts when returning items that formed part of a promotional sale.

All products returned to JURIS must be in undamaged, saleable condition, with transportation prepaidWe cannot refund or credit customers for returned books that: contain price or ISBN stickers, stamping, highlighting, inserted advertising materials, or other markings; are torn or worn; have damaged covers or pages; or have attached security devices. Products in those conditions will be returned to customers at their expense.

Electronic Product Sales: ALL ELECTRONIC PRODUCT SALES ARE FINAL. NO REFUNDS WILL BE ISSUED FOR ELECTRONIC PRODUCT SALES. Electronic Products include PDF articles, chapters, books, or newsletters. Electronic Products also include online digital services.

Cancellation of Service Renewal: Full credit will be granted within 45 days as of the invoice date. Customers must return all materials shipped within the renewal period to obtain credit. Returned materials must be in saleable condition. Shipping and handling charges are the customer’s responsibility. No refunds or credit will be given on paid subscriptions of newsletters, journals, reports or reporters, or online services.

Terms of Sale: Established customers in the U.S. have a net 30-day open account. Established customers outside of the U.S. may have a net 30-day open account at the discretion of the company. Proforma invoices may be sent to customers requiring pre-payment or with no established store credit. New York State residents must add applicable sales tax.

Claims

Click here to view the JURIS Journal Production Schedule and Claims Policy.

 

Arbitration Law Subscription

Subscription Information

What are the benefits of becoming a subscriber? In addition to the public domain materials available via the Arbitration Law website, which includes arbitral awards, court decisions, BITs, rules, legislation, commentary, and analysis, subscribers unlock exclusive access to JURIS Arbitration Law Premium Content.

Subscribers are granted:

How long is a subscription active? Subscription are valid for 12 months (1 year).

Do subscribers receive perpetual access/post-cancellation access? No. Access is only possible during the subscription period, which is 1 year (12 months) ("Subscription Period"). If a subscription is not renewed at the end of the Subscription Period, a user's access is terminated. 

What type of subscription accounts do you offer? 

Account options are as follows:

  • Individual Subscription. Individual accounts are accessed using personal log-in credentials consisting of a username (e-mail address) and password.
  • Law School, Government, or other Institution Subscription. Institution accounts are available to multiple users by Virtual Private Network (VPN) within restricted IP ranges.
  • Law Firm Subscription: Single Location. Law firm accounts are available to multiple users by VPN within restricted IP ranges.
  • Law Firm Subscription: Unlimited Locations. Law firm accounts are available to multiple users and locations by VPN within restricted IP ranges.

Is there a limit to how many users can access Arbitration Law at the same time? With IP Access enabled, an unlimited number of users can access a single Arbitration Law subscription concurrently. 

How do I purchase an Arbitration Law Subscription? Click here for pricing and contact information, or feel free to e-mail subscriptions@arbitrationlaw.com for more details.

Does Arbitration Law offer any free trials or test subscriptions? Please contact info@arbitrationlaw.com for information regarding free trials.

 

Individual Subscription

How does an individual subscriber gain access to the database? Individual subscribers gain access using log-in credentials (a username (e-mail) and password selected by the user).

Can multiple users use the same log-in credentials for an individual subscription? No. Only one user can be logged in using the log-in credentials linked to an Individual Subscription. If you would like multiple members of your organization to be able to access the benefits of a JURIS Arbitration Law Full Subscription concurrently, please consider subscription options that provide multi-user access.

When I enter my log-in credentials, I receive a message saying that they are invalid. Why? Usernames and passwords are case-sensitive. Please ensure that they are being entered correctly. If you would like to reset your password, click here.

I am an individual subscriber and I forgot my log-in credentials. Help!  If you forgot your password, simply use our password reset function. Once you enter your username (the e-mail address you used to register with Arbitration Law), you will receive a message containing instructions. If you your username of registered e-mail address (or it has changed since you first registered), please contact JURIS Customer Service at info@jurisarbitrationlaw.com.

What if I no longer use the e-mail I provided when I created my Arbitration Law Account? The e-mail address used to register an account (or username) is a user's primary identifier in Arbitration Law's records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If your e-mail has changed, please contact info@arbitrationlaw.com to update the address on record.

 

Law School, Government, or other Institution Subscriptions

What is the best Arbitration Law subscription option for a law school, government agency, or other institution? It is possible to provide multiple members of a subscribed group access to a single subscription via the use of IP range. Once an IP is set up for a subscribed group or institution, members are able to skip the log-in step and simply access the database without inputting credentials.

What sort of access does a Law School, Government, or other Institution Subscription give me? The Law School, Government, or other Institution Subscription entitles authorized users in your organization to enjoy 24-hour access to all JURIS Arbitration Law Premium Content (in addition to all public domain materials available on Arbitration Law, which includes arbitral awards, court decisions, legislation, commentary, and analysis). The Institution Full Subscription also grants subscribers access to all Arbitration Law Journals. With the Institution Full Subscription, access is limited to a single site or location. Site-wide access is arranged via an institution's secure network.

Can members of a subscribing Law School, Government, or other Institution access the site remotely? A group’s subscription can only be accessed when a user is connected to the organization's Virtual Private Network (VPN), which is located within the restricted IP range. Individuals working remotely (from outside the reach of an organization's IP range and without access to its VPN) may need Individual Full Subscriptions.

What if I no longer use the e-mail I provided when I created my Arbitration Law Account? The e-mail address used to register an account (or username) is a user's primary identifier in Arbitration Law's records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If your e-mail has changed, please contact info@arbitrationlaw.com to update the address on record.

I am an administrator at my institution. I need to change the IP address details for my institution registered with JURIS Arbitration Law. What should I do? Please contact JURIS Customer Service at info@arbitrationlaw.com.

My institution has an Institution Full Subscription to Arbitration Law. I can access the website but am not able to see the full text of certain materials. I am being prompted to enter log-in credentials or see "subscribe to download" and "add to cart" for products I should automatically have access to. Why is this happening?

If you are using IP Access, it is likely that the IP address for your computer is not recognizable to our system.

This failure could be due to the following conditions:

  • Your subscription has not yet been activated.
  • When your organization's Institution Full Subscription was activated, not all of your institution's IP addresses were registered (and the one you are currently using was omitted).
  • Certain subnets of your institution are routed through a proxy server and Arbitration Law was not made aware of this routing.

If you are experiencing issues accessing Arbitration Law via IP Access, please contact JURIS Customer Service at info@arbitrationlaw.com. We will need to verify your account and IP Address information and confirm that IP Access has been set up correctly by our staff and yours.

 

Law Firm Subscriptions

What is the best Arbitration Law subscription option for a law firm? It is possible to provide multiple members of a subscribed group access to a single subscription via the use of IP range. Once an IP is set up for a subscribed law firm, members of the firm are able to skip the log-in step and simply access the database without inputting credentials.

There are two subscription options for law firms? Yes, there are two options: 1) One Year, Law Firm, Single Office Location Subscription, and 2) One Year, Law Firm, Unlimited Office Locations Subscription.

How does JURIS Arbitration Law define a single office location? In most cases, Arbitration Law defines "single location" as a single location within one geographic area (i.e., within a city). If all of your firm's offices/locations are within one geographic area (city), you are eligible for, and can benefit from, our Single Office Location Subscription. If your firm has multiple offices in several geographic areas (cities), Arbitration Law's One Year, Law Firm, Unlimited Office Locations Subscription is the most suitable option for you.

What happens if I have technical issues with IP Access? If you are experiencing issues accessing Arbitration Law via IP Access or have any other technical queries, please contact JURIS Customer Service at info@arbitrationlaw.com. 

What if I no longer use the e-mail I provided when I created my Arbitration Law Account? The e-mail address used to register an account (or username) is a user's primary identifier in Arbitration Law's records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If your e-mail has changed, please contact info@arbitrationlaw.com to update the address on record.

I am an administrator at my institution. I need to change the IP address details for my institution registered with JURIS Arbitration Law. What should I do? Please contact JURIS Customer Service at info@arbitrationlaw.com.

My institution has an Institution Full Subscription to Arbitration Law. I can access the website but am not able to see the full text of certain materials. I am being prompted to enter log-in credentials or see "subscribe to download" and "add to cart" for products I should automatically have access to. Why is this happening?

If you are using IP Access, it is likely that the IP address for your computer is not recognizable to our system.

This failure could be due to the following conditions:

  • Your subscription has not yet been activated.
  • When your organization's Institution Full Subscription was activated, not all of your institution's IP addresses were registered (and the one you are currently using was omitted).
  • Certain subnets of your institution are routed through a proxy server and Arbitration Law was not made aware of this routing.

If you are experiencing issues accessing Arbitration Law via IP Access, please contact JURIS Customer Service at info@arbitrationlaw.com. We will need to verify your account and IP Address information and confirm that IP Access has been set up correctly by our staff and yours.

 

Payments and Renewals

Electronic Product Sales
ALL ELECTRONIC PRODUCT SALES ARE FINAL. NO REFUNDS WILL BE ISSUED FOR ELECTRONIC PRODUCT SALES.

Individual Chapters and Journal Articles are ONLY available for purchase in PDF format.

Purchase of Electronic Products MUST be made via the Arbitration Law website. After check-out, buyers receive an e-mail including directions and the necessary download link(s) for product(s) purchased. All sales of Electronic Products are final. NO refunds will be issued.

Which payment methods does JURIS accept? JURIS accepts Visa, MasterCard, and American Express. Credit card is the easiest way to make your purchase online. You can make a credit card purchase directly from the Arbitration Law shopping cart check-out. Alternate payment methods, such as check, money order, or wire transfer, may be arranged through contact with JURIS Customer Service at info@arbitrationlaw.com. Please keep in mind that usage of alternative (non-credit card) payment methods may result in delayed payment. Delayed payment may cause suspension of your Arbitration Law subscription by JURIS.

How do I renew my subscription? Thirty (30) days before your subscription expires, you will be notified of its pending expiration via e-mail. There is no automatic renewal option. In order to renew your subscription, you must place an order for the subscription from the Arbitration Law website (click here for the Full Subscription Page). Upon timely completion of your new order, your subscription will be renewed and you will receive e-mail confirmation of the renewal. One year (12 months) of access will be added to any remaining time in the period of your original subscription (e.g., if your previous subscription was scheduled to remain valid for 2 more months, you now have 14 months of access remaining). 

If I do not renew my subscription, do I retain any access to online content? If a subscriber does not renew their subscription, they will lose access to JURIS Arbitration Law Premium Content. However, they will retain access to their account and IP Access will remain activated.

I recently received a renewal notice asking for payment. My records show that my account is current. Why have I received this notice? If you are not paying with a credit card, it may be that your payment was processed after the automatic renewal notice was sent. If you paid using a credit card and still received a renewal notice, please contact JURIS Customer Service at info@arbitrationlaw.com. In your e-mail, please include the e-mail address associated with your account, the date and method of subscription payment, and the full amount paid.

I am not certain that I paid to renew my subscription. Can you check to see if you received my payment? Please note that alternative (non-credit card) payment methods can take up to 10 days to process. Online credit card payment is the fastest, most effective payment method. If you made a payment with an alternative (non-credit card) payment method more than 10 days ago and it has not processed, please contact JURIS Customer Service at info@arbitrationlaw.com.  In your e-mail, please include the e-mail address associated with your account, the date and method of subscription payment, and the full amount paid.

Is there a 'grace period' for electronic access or do Arbitration Law subscribers get 'locked out' at the end of their current Subscription Periods? JURIS understands that renewal negotiations can be complex and lengthy, but JURIS Arbitration Law Subscriptions do not typically include a payment-pending “grace period” for online access. Online credit card payment is the fastest, most effective payment method. If you wish to use an alternative (non-credit card) payment method, we encourage you to initiate your payment process well in advance of the end of your Subscription Period.

 

Journal Subscriptions

Subscription Information

How many journals does Arbitration Law offer? Arbitration Law currently offers online access to 11 leading journals with complete archival access to over 5,000 articles.

How far back does Arbitration Law's online journal content go? Arbitration Law offers complete archival access to all current and prior journal publications. The spans of these archives vary depending on the journal, but Arbitration Law hosts the entire collection of a journal's issues--from Day 1 until today. By way of example, archival access to Dispute Resolution Journal (DRJ) boasts over 50 years' worth of in-depth articles.

How do I subscribe to an Arbitration Law journal? You can view our Individual Journal Subscription or Journal Bundle Subscription options by visiting our Journals Page

What are the available formats for journal subscriptions? You can purchase digital subscriptions via Arbitration Law and print subscriptions via JURIS Publishing. If you are interested in digital-and-print combination subscriptions, please contact Arbitration Law at info@arbitrationlaw.com.

Which format offers the best deal? Digital subscriptions offer searchable PDF format versions of journals with 24-hour online access and unlimited downloads. It is the most inexpensive and up-to-date way to view, save, print, and share journal issues.

Is the digital PDF format version of a journal identical to the print version? Yes. Conveniently, format and pagination are identical in the digital and print versions, making citation a breeze.

Is there a discount if we buy more than one journal subscription? If you are interested in purchasing subscriptions to all of Arbitration Law's journals, there is a Journal Bundle Subscription that is the perfect option for you.

What types of journal subscription options are available? Arbitration Law Journal Subscription options are as follows:

  • Individual Journal Subscription. Individual accounts are accessed using personal log-in credentials consisting of a username (e-mail address) and password.
  • Law School, Government, or other Institution Journal Subscription. Institution accounts are available to multiple users by Virtual Private Network (VPN) within restricted IP ranges.
  • Law Firm Journal Subscription: Single Location. Law firm accounts are available to multiple users by VPN within restricted IP ranges.
  • Law Firm Journal Subscription: Unlimited Locations. Law firm accounts are available to multiple users and locations by VPN within restricted IP ranges.

Is there a limit to how many users can access Arbitration Law journals at the same time? With IP Access enabled, an unlimited number of users can access a single Arbitration Law subscription concurrently. 

What does each Journal Subscription option cost and how do I purchase it? Click here for journal subscription pricing, or feel free to e-mail subscriptions@arbitrationlaw.com for more details.

How long do Journal Subscriptions last? The Subscription Period for online-access Journal Subscriptions is 1 year (12 months).

Do subscribers receive perpetual access/post-cancellation access? No. Access is only possible during the Subscription Period. If a subscription is not renewed at or before the end of the Subscription Period, a user's access is terminated. 

Can I purchase single articles or chapters from Arbitration Law journals? Yes, single articles or chapters can be purchased individually. See the Purchasing an Article section under General above.

Subscription Pricing

Click here for full details on journal subscription pricing.

 

Individual Subscription

How does an individual subscriber gain access to the database and Journal Subscription? Individual subscribers gain access using log-in credentials (a username (e-mail) and password selected by the user).

Can multiple users use the same log-in credentials for an individual Journal Subscription? No. Only one user can be logged in using the log-in credentials linked to an Individual Journal Subscription. If you would like multiple members of your organization to be able to access a Journal Subscription concurrently, please consider subscription options that provide multi-user access.

When I enter my log-in credentials, I receive a message saying that they are invalid. Why? Usernames and passwords are case-sensitive. Please ensure that they are being entered correctly. If you would like to reset your password, click here.

I am an individual subscriber and I forgot my log-in credentials. Help!  If you forgot your password, simply use our password reset function. Once you enter your username (the e-mail address you used to register with Arbitration Law), you will receive a message containing instructions. If you your username of registered e-mail address (or it has changed since you first registered), please contact JURIS Customer Service at info@jurisarbitrationlaw.com.

What if I no longer use the e-mail I provided when I created my Arbitration Law Account? The e-mail address used to register an account (or username) is a user's primary identifier in Arbitration Law's records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If your e-mail has changed, please contact info@arbitrationlaw.com to update the address on record.

 

Law School, Government, or other Institution Subscriptions

How does a Law School, Government, or other Institution gain Journal Subscription access? It is possible to provide multiple members of a subscribed group access to a single subscription via the use of IP range. Once an IP is set up for a subscribed group or institution, members are able to skip the log-in step and simply access the database without inputting credentials.

What sort of access does a Law School, Government, or other Institution Journal Subscription give me? The Law School, Government, or other Institution Journal Subscription entitles authorized users in your organization to enjoy 24-hour access to all JURIS Arbitration Law Journals that your institution currently subscribes to. With the Institution Journal Subscription, access is limited to a single site or location. Site-wide access is arranged via an institution's secure network.

Can members of a subscribing Law School, Government, or other Institution access the site remotely? A group’s subscription can only be accessed when a user is connected to its organization's Virtual Private Network (VPN), which is located within the restricted IP range. Individuals working remotely (from outside the reach of an organization's IP range and without access to its VPN) may need Individual Full Subscriptions.

Who is entitled to access the Arbitration Law Journals online from my institution? All members of the subscribing institution are entitled to online access.

As an IP Access subscriber, do I need to log in with log-in credentials to access the online journals? No, individual users at institutions using IP Access do not need to log in using log-in credentials. Access is automatically granted to members within the restricted and authorized IP range.

What if I no longer use the e-mail I provided when I created my Arbitration Law Account? The e-mail address used to register an account (or username) is a user's primary identifier in Arbitration Law's records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If your e-mail has changed, please contact info@arbitrationlaw.com to update the address on record.

I am an administrator at my institution. I need to change the IP address details for my institution registered with JURIS Arbitration Law. What should I do? Please contact JURIS Customer Service at info@arbitrationlaw.com.

My institution has an Institution Full Subscription to Arbitration Law. I can access the website but am not able to see the full text of certain materials. I am being prompted to enter log-in credentials or see "subscribe to download" and "add to cart" for products I should automatically have access to. Why is this happening?

If you are using IP Access, it is likely that the IP address for your computer is not recognizable to our system.

This failure could be due to the following conditions:

  • Your subscription has not yet been activated.
  • When your organization's Institution Full Subscription was activated, not all of your institution's IP addresses were registered (and the one you are currently using was omitted).
  • Certain subnets of your institution are routed through a proxy server and Arbitration Law was not made aware of this routing.

If you are experiencing issues accessing Arbitration Law via IP Access, or have any other technical queries, please contact JURIS Customer Service at info@arbitrationlaw.com. We will need to verify your account and IP Address information and confirm that IP Access has been set up correctly by our staff and yours.

 

Law Firm Subscriptions

What is the best Arbitration Law Journal Subscription option for a law firm? It is possible to provide multiple members of a subscribed group access to a single Journal Subscription via the use of IP range. Once an IP is set up for a subscribed law firm, members of the firm are able to skip the log-in step and simply access the database and Journal Subscription without inputting credentials.

There are two journal subscription options for law firms? Yes, there are two options: 1) One Year, Law Firm, Single Office Location Journal Subscription, and 2) One Year, Law Firm, Unlimited Office Locations Journal Subscription.

How does JURIS Arbitration Law define a single office location? In most cases, Arbitration Law defines "single location" as a single location within one geographic area (i.e., within a city). If all of your firm's offices/locations are within one geographic area (city), you are eligible for, and can benefit from, our Single Office Location Journal Subscription. If your firm has multiple offices in several geographic areas (cities), Arbitration Law's One Year, Law Firm, Unlimited Office Locations Journal Subscription is the most suitable option for you.

What happens if I have technical issues with IP Access? If you are experiencing issues accessing Arbitration Law via IP Access or have any other technical queries, please contact JURIS Customer Service at info@arbitrationlaw.com. 

What if I no longer use the e-mail I provided when I created my Arbitration Law Account? The e-mail address used to register an account (or username) is a user's primary identifier in Arbitration Law's records. It is important for communication detailing all Arbitration Law transactions, promotions, and correspondence. If your e-mail has changed, please contact info@arbitrationlaw.com to update the address on record.

I am an administrator at my institution. I need to change the IP address details for my institution registered with JURIS Arbitration Law. What should I do? Please contact JURIS Customer Service at info@arbitrationlaw.com.

My institution has an Institution Full Subscription to Arbitration Law. I can access the website but am not able to see the full text of certain materials. I am being prompted to enter log-in credentials or see "subscribe to download" and "add to cart" for products I should automatically have access to. Why is this happening?

If you are using IP Access, it is likely that the IP address for your computer is not recognizable to our system.

This failure could be due to the following conditions:

  • Your subscription has not yet been activated.
  • When your organization's Institution Full Subscription was activated, not all of your institution's IP addresses were registered (and the one you are currently using was omitted).
  • Certain subnets of your institution are routed through a proxy server and Arbitration Law was not made aware of this routing.

If you are experiencing issues accessing Arbitration Law via IP Access, please contact JURIS Customer Service at info@arbitrationlaw.com. We will need to verify your account and IP Address information and confirm that IP Access has been set up correctly by our staff and yours.

 

Subscription Process

I want to subscribe to an Arbitration Law Online Access Journal, how does the journal subscription process work?

If you would like to obtain an Arbitration Law Online Access Journal Subscription, you must visit the All Journal Online Access page, select the subscription option that is appropriate for you (e.g., 1 Year, Law Firm, One Office Location), and add it to your shopping cart. Once the journal is added to your shopping cart, you may continue shopping or check out to complete your order.

At check-out, you will be prompted to enter an e-mail address (if you already have an account, your Arbitration Law-registered e-mail address will automatically populate your check-out page). Please ensure that this e-mail address is current. After registering or logging in, you will be prompted to enter billing and payment information and, finally, review and submit your order. At check-out, there will be an option to add additional comments. If you plan to subscribe via IP Access, you can expedite the process by including your IP Address range in this comment section. If you do not include your IP Address range in your order comments, you will receive an e-mail from JURIS Customer Service requesting your IP Address range within 48-72 hours. Once your order is complete, you will receive a corresponding order number and details regarding your order delivery.

I placed an order, what can I expect next? After placing orders, users receive order confirmation e-mails (an order summary and, subsequently, a one-time download link for the purchased file(s)) from info@arbitrationlaw.com. If you are seeking online access via IP Access, please look out for an Arbitration Law e-mail requesting your IP Address information. Please allow 48-72 hours for this e-mail to arrive.

I haven't received any emails with my download link. Help! The e-mail containing your download link may have been filtered to your spam folder. To ensure delivery, before submitting your order, you were prompted to white-list info@arbitrationlaw.com. If you cannot locate the e-mail containing the download link for your purchase, log into your Free Arbitration Law Account and view the Orders listed in your "My Account" page. If you forgot your password, click here to reset it.

 

Payments and Renewals

Electronic Product Sales
ALL ELECTRONIC PRODUCT SALES ARE FINAL. NO REFUNDS WILL BE ISSUED FOR ELECTRONIC PRODUCT SALES.

Individual Chapters and Journal Articles are ONLY available for purchase in PDF format.

Purchase of Electronic Products MUST be made via the Arbitration Law website. After check-out, buyers receive an e-mail including directions and the necessary download link(s) for product(s) purchased. All sales of Electronic Products are final. NO refunds will be issued.

Which payment methods does JURIS accept? JURIS accepts Visa, MasterCard, and American Express. Credit card is the easiest way to make your purchase online. You can make a credit card purchase directly from the Arbitration Law shopping cart check-out. Alternate payment methods, such as check, money order, or wire transfer, may be arranged through contact with JURIS Customer Service at info@arbitrationlaw.com. Please keep in mind that usage of alternative (non-credit card) payment methods may result in delayed payment. Delayed payment may cause suspension of your Arbitration Law subscription by JURIS.

How do I renew my subscription? Thirty (30) days before your subscription expires, you will be notified of its pending expiration via e-mail. There is no automatic renewal option. In order to renew your subscription, you must place an order for the subscription from the Arbitration Law website (click here for the Full Subscription Page). Upon timely completion of your new order, your subscription will be renewed and you will receive e-mail confirmation of the renewal. One year (12 months) of access will be added to any remaining time in the period of your original subscription (e.g., if your previous subscription was scheduled to remain valid for 2 more months, you now have 14 months of access remaining). 

If I do not renew my subscription, do I retain any access to online content? If a subscriber does not renew their subscription, they will lose access to JURIS Arbitration Law Premium Content. However, they will retain access to their account and IP Access will remain activated.

I recently received a renewal notice asking for payment. My records show that my account is current. Why have I received this notice? If you are not paying with a credit card, it may be that your payment was processed after the automatic renewal notice was sent. If you paid using a credit card and still received a renewal notice, please contact JURIS Customer Service at info@arbitrationlaw.com. In your e-mail, please include the e-mail address associated with your account, the date and method of subscription payment, and the full amount paid.

I am not certain that I paid to renew my subscription. Can you check to see if you received my payment? Please note that alternative (non-credit card) payment methods can take up to 10 days to process. Online credit card payment is the fastest, most effective payment method. If you made a payment with an alternative (non-credit card) payment method more than 10 days ago and it has not processed, please contact JURIS Customer Service at info@arbitrationlaw.com.  In your e-mail, please include the e-mail address associated with your account, the date and method of subscription payment, and the full amount paid.

Is there a 'grace period' for electronic access or do Arbitration Law subscribers get 'locked out' at the end of their current Journal Subscription Periods? JURIS understands that renewal negotiations can be complex and lengthy, but JURIS Arbitration Law Subscriptions do not typically include a payment-pending “grace period” for online access. Online credit card payment is the fastest, most effective payment method. If you wish to use an alternative (non-credit card) payment method, we encourage you to initiate your payment process well in advance of the end of your Subscription Period.

Claims

Click here to view the JURIS Journal Production Schedule and Claims Policy.

 

 

Subscription Agent FAQ

Pricing

A complete price list for our Arbitration Law Online Journals can be downloaded from our website at the following location: https://arbitrationlaw.com/journal-subscription-pricing.

 

Discount to Agents

Agents can deduct 5% from all institutional and law firm pricing quoted online for credit card payments.  This discount is not applicable if payment is made by alternative payment methods (check, money order, or bank wire transfer.)

 

Payment Terms

All orders must be pre-paid in U.S. dollars drawn from a U.S. bank. Where applicable, New York State residents must pay New York State sales tax.

Subscriptions will not commence until full payment is received. JURIS does not issue invoices for unpaid Journal Subscriptions, but a “proforma” invoice can be issued if a formal price quotation document is required.

In the event that a subscription order is underpaid, you will be invoiced for the outstanding difference and the subscription will be placed on suspension until the balance is received.

 

Payment Methods

The following payment methods are accepted:

  • Credit card (American Express, Visa, and MasterCard)
  • Check drawn from a U.S. bank in U.S. dollars
  • Bank wire transfer.

 

Bank wire transfers to:

TD Bank, NA

647 Main Street

Northport, New York 11768 USD

 

Swift Code:         NRTHUS33

ABA #                   026013673

Credit to:             JurisNet LLC

                              52 Elm Street, Suite 7

                              Huntington, New York 11743 USA

Account #:          4251633719

 

Please quote “proforma” invoice number and subscription product name as the reference when making payment via wire transfer. Please send remittance information to subscriptions@arbitrationlaw.com.

ALL payments made by bank wire transfer must add $50.00 to the invoiced total to cover bank processing fees charged by JURIS's bank.

In the interest of reducing delays for our customers, our preferred payment method is credit card. Checks and other alternative payment methods are subject to lengthier physical delivery and bank clearance processes.

 

Online Access Subscription

Subscription Agents can register a client for online access to ArbitrationLaw.com, but the e-mail address associated with the account must belong to the end-user, not the subscription agency. Log-in credentials and site-generated receipts will be e-mailed to the end-user e-mail associated with the account. Upon request, order receipts can be provided to the subscription agent. 

JURIS sends one renewal notification 30 days prior to expiration of Online Subscriptions via e-mail to the e-mail address associated with each account. If you are currently receiving your renewal notice by regular mail, please provide us with your current e-mail address, as e-mail delivery will significantly speed up the transfer of information.

If payment for renewal is not received by JURIS before the expiration of a Subscription Period, the Journal Subscription will lapse.

 

Print Subscription

After the initial Subscription Period, invoices for renewal will be posted to your account and sent to you via regular mail.  You will be automatically invoiced for renewals unless we are notified of cancellation.

If payment for renewal is not received by JURIS before the invoice due date, the Journal Subscription will be subject to suspension.

 

Reports

Upon request, JURIS can provide reports for subscription agents. These reports include:

  • List of agent's current subscriptions.
  • List of outstanding (unpaid) “proforma” invoices.
  • List of outstanding subscription underpayment invoices.
  • Usage statistics reports for online access.

 

Tax

USA - JURIS has sales tax registrations for New York State. Relevant New York State sales taxes will be appropriately charged. Please provide a copy of any reseller or sales tax exemption certificate you hold.

 

Delivery for Print

All prices include standard delivery to addresses within the USA. Please allow 7 to 10 to 14 days for standard delivery within the USA.

Shipping and handling charges are additional fees for all international (non-U.S.) addresses.

Expedited shipping is available and pricing will be quoted upon request. For further information, please contact info@arbitrationlaw.com  

 

Subscription Refund Policy

Electronic Product Sales

ALL ELECTRONIC PRODUCT SALES ARE FINAL. NO REFUNDS WILL BE ISSUED FOR ELECTRONIC PRODUCT SALES.

All subscription orders are regarded as firm and subscription payments are non-refundable.

 

Claims for Missing Print Issues

Click here to view the JURIS Journal Production Schedule and Claims Policy.

Please note that free replacement copies will only be sent if claims are made within six (6) months as of order or date of publication, whichever is later.