Managing Client Emotions How a Mediator Can Help - Dispute Resolution Journal - Vol. 56, No. 4

L. Therese White
Bill White
Page Count: 
3 pages
October, 2001
Author Detail: 

L. Therese White is a mediator specializing in diversity-related employment disputes and conflict resolution training. She is an American Arbitration Association panelist in Los Angeles. She may be reached at

Bill White is an Associate Professor of Marketing at California State University, Los Angeles. He may be reached at