Managing Client Emotions: How a Mediator Can Help - Chapter 48 - AAA Handbook on Mediation - Third Edition

L. Therese White
Bill White
Page Count: 
6 pages
April, 2016
Author Detail: 

L. Therese White is an Employment Disputes Mediator expert dealing with issues of diversity and inclusion. Ms. White also provides coaching and conflict resolution training.  She is on the American Arbitration Association's National Registry of Mediators. Ms. White can be reached at

Bill White is a Retired Marking Professor from California State University, Los Angeles. Mr. White holds a B.S. from the University of Connecticut and a M.B.A. from Stanford University.  He coaches minority executives in corporations and non-profit and governmental organizations.  He is also a business mediator and coach.  He can reached at