Assessing Workplace Conflict Resolution Options - Dispute Resolution Journal - Vol. 56, No. 1

Kirk Blackard
Page Count: 
6 pages
February, 2001
Practice Areas: 
Author Detail: 

Conflict in the workplace is normal and healthy. A workplace devoid of tensions is ultimately dull and stagnant, unlikely to foster creativity and growth. However, management’s inability to resolve disputes effectively or prevent serious conflicts can be counterproductive. In this article, Kirk Blackard outlines various employment ADR options and their potential benefits. He also presents a practical framework for assessing a company’s capacity and need for a dispute resolution system. The key to choosing a suitable system, he says, is the ability to balance potential costs against potential benefits.