Originally from Journal of American Arbitration (JAA)

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I. INTRODUCTION 

II. THE ROLE OF THE COURTS IN PROTECTING CONSUMER RIGHTS 

III. CONSUMER ARBITRATION AND THE COMMON LAW 

A. Traditional Notions of Consumer Arbitration 

B. The “What If” Question:  A Look Back to Melody Home Manufacturing Co. v. Barnes 

IV. CONSUMER ARBITRATION IS DIFFERENT 

V. CONCLUSION