The author, a labor and commercial arbitrator and mediator, is associate professor of management at the Babcock Graduate School of Management-Wake Forest University. He is a member of the National Academy of Arbitrators. This article is an updated and expanded version of a speech he made at the NAA 's 45th annual meeting. The original talk was reprinted in Arbitration 1992: Improving Arbitral and Advocacy Skills published by BNA BOOKS.