The author is a mediator and arbitrator and is a member of the AAA's construction panel. He is a policy-making official of Maine state government, directing a 260-person bureau, and has been instrumental in leading the state of Maine into development of a total quality management (TOM) program. Maine is currently the only state in the union to have TOM established in law in all three branches of government. He is also a member of the board of governors of the Maine Association of Dispute Resolution Professionals.