The author is a mediator and arbitrator and is a member of the AAA's construction panel. He is a policy-making official of Maine state government, directing a 260-person bureau, and has been instrumental in leading the state of Maine into development of a total quality management (TOM) program. Maine is currently the only state in the union to have TOM established in law in all three branches of government. He is also a member of the board of governors of the Maine Association of Dispute Resolution Professionals.
Business and government entities all over America are concerned that compliance costs will create insurmountable fiscal hardships. Managers are confused by the lack of clarity in the law and the number of questions that seem left open to interpretation. Issues of jurisdiction may be unclear as well and it is difficult to know to whom to turn for advice and which way to turn to achieve full compliance.
Perhaps the plain fact is that funding for all that is required to fully comply with all aspects of the ADA is rarely available at any level of government or in the private sector when the situation is viewed realistically. One conclusion to draw is that immediate compliance in every situation was never intended in the law.