The design and construction of roads are increasingly becoming matters of concern to communities and environmental groups. For this reason, the traditional decisionmaking processes are being supplanted by more participative methods. Mediation has proven to be an effective catalyst for satisfactorily resolving issues of road location, access, and aesthetics, among others.
This article discusses the structure of a successful dispute resolution process for road improvement cases, using as an example the process of mediator-assisted negotiations used in Sarasota, Florida, for the design of a primary roadway. A conflict resolution model is also offered for use by transportation mediators.