Integrated Conflict Management Programs Emerge as an Organization Development Strategy Chapter 19

Jennifer Lynch
Page Count: 
16 pages
April, 2005
Practice Areas: 
Author Detail: 

Jennifer Lynch, Q.C., is president of PDG Personnel Direction Group Inc., an Ottawa, Ontario, conflict management systems design consulting firm. The firm’s Web site is She is a member of the Law Society of Upper Canada and practiced as a quasi-judicial reviewer of police grievance and discipline cases. She became a full-time conflict management systems designer in 1995. She co-chaired the Organizational Conflict Management Section of the Society of Professionals in Dispute Resolution, now known as the Association for Conflict Resolution, from 1997-2002, and is a coauthor of ACR’s “Designing Integrated Conflict Management Systems within Organizations – Guidelines for Practitioners and Decision-Makers within Organizations,” Cornell Studies in Conflict Resolution, No. 4 (2002).  The “Lynch Integrated Conflict Management System” methodology – originally created for the Royal Canadian Mounted Police – is now in use in seven organizations ranging in size from 5,000 to 150,000 employees.”