How Value-Added Corporate Strategies Secure Efficiency and Savings - Dispute Resolution Journal - Vol. 67, No. 1
Deborah Masucci is a vice president at Chartis, a division of AIG, where in 2003 she established the Office of Dispute Resolution. She is responsible for the strategic and increased use of mediation, arbitration and other methods of dispute resolution within the claims organization. She also chairs the American Bar Association’s Dispute Resolution Section. Ms. Masucci was previously a vice president at JAMS and before that, vice president of FINRA’s Dispute Resolution Department. She can be reached by e-mail at Deborah.Masucci@chartisinsurance.com.
B. Rose Miller, a former in-house counsel for general liability matters at the Home Depot, is the owner of ADR Solutions LLC, which offers customized design, negotiation and mediation program management services to help clients reduce litigation volume and expense. She is also a registered mediator in Georgia and serves as a settlement counsel for clients. For additional information about Ms. Miller, see her Web site at www.adrsolutionsgroup.com.
Erin Gleason Alvarez is director of the Office of Dispute Resolution in the Litigation Management Division of Chartis, and chairs the Best Practices Sub-Committee of the ABA Section of Dispute Resolution’s Arbitration Committee. She has an L.L.M. in Dispute Resolution from
the Straus Institute for Dispute Resolution. She can be reached by e-mail at Erin.GleasonAlvarez@chartisinsurance.com.
The views expressed in this article are the personal opinions of the authors and should not be attributed to Chartis or any other company.
Originally from Dispute Resolution Journal
Experts in dispute resolution and corporate dispute resolution programs discuss the benefits of these programs, how to sell the concept to company leaders, the elements of successful DRPs, and the importance of retaining ADR-savvy outside counsel. A sidebar addresses the trend toward using online dispute resolution, which may someday be incorporated into corporate DRPs.
IN ORDER TO maintain a competitive edge, companies are always looking for new ways to accomplish corporate goals more efficiently. This translates into generating money to support business production, sales, and increased shareholder value. During a recession, the pressure from the top to identify savings opportunities to feed the corporate engine is even greater and can be felt in every office in the company, especially those that do not generate revenue.