Deborah Masucci is a vice president at Chartis, a division of AIG, where in 2003 she established the Office of Dispute Resolution. She is responsible for the strategic and increased use of mediation, arbitration and other methods of dispute resolution within the claims organization. She also chairs the American Bar Association’s Dispute Resolution Section. Ms. Masucci was previously a vice president at JAMS and before that, vice president of FINRA’s Dispute Resolution Department. She can be reached by e-mail at Deborah.Masucci@chartisinsurance.com.

B. Rose Miller, a former in-house counsel for general liability matters at the Home Depot, is the owner of ADR Solutions LLC, which offers customized design, negotiation and mediation program management services to help clients reduce litigation volume and expense. She is also a registered mediator in Georgia and serves as a settlement counsel for clients. For additional information about Ms. Miller, see her Web site at www.adrsolutionsgroup.com.

Erin Gleason Alvarez is director of the Office of Dispute Resolution in the Litigation Management Division of Chartis, and chairs the Best Practices Sub-Committee of the ABA Section of Dispute Resolution’s Arbitration Committee. She has an L.L.M. in Dispute Resolution from
the Straus Institute for Dispute Resolution. She can be reached by e-mail at Erin.GleasonAlvarez@chartisinsurance.com.

The views expressed in this article are the personal opinions of the authors and should not be attributed to Chartis or any other company.