Originally from Dispute Resolution Journal

Following Connecticut's lead, Florida enacted legislation in 1983 designed to provide automobile buyers relief when motor vehicles prove to be chronically defective; i.e., "lemons." Florida's "lemon law" is implemented by the Florida New Motor Vehicle Arbitration Board, a three-person panel which is empowered to award consumers either full refunds or replacement vehicles. Results of Florida's first two years of experience with this program are reported in the article, along with a discussion of key problem areas. The opinions expressed are the author's and not necessarily those of the office of the Florida Attorney General or the Florida New Motor Vehicle Arbitration Board.