The author is assistant general manager in the Ft. Lauderdale office of High-Point, a firm specializing in financial, contractual and management consulting for project development and construction. In his current capacity, he manages a number of major claims defenses for multi-million dollar disputes. This paper was originally presented, in somewhat different form, at a recent conference of the Construction Management Association of America.
The construction industry, which is rife with opportunities for confrontations over detail, is logically a major user of alternative dispute resolution techniques. And in this process, the role of the construction manager (CM) is or should be that of a facilitator. This role requires that the CM must understand the diverse mechanisms of ADR and seek to apply appropriate methods in each case to meet the needs of the clients.