Originally from Dispute Resolution Journal

The revolution in computer technology and networked communications has already had a profound effect on dispute resolution, says David Johnson. Teleconferencing and e-mail are common and organizations such as the AAA are now bringing their message to the public via world wide networking systems. The next stage in the process brings technology itself into the dispute resolution process so as to reduce subjectivity and enhance the presentation of creative alternatives. Johnson takes us out of the hearing room and into the “virtual architecture of shared online workspaces.”