Originally from Dispute Resolution Journal

The AAA’s commitment to fair treatment and equal employment has been ongoing since its inception in 1926. Jennifer Coffman reviews that organizational mindset and explores ways in which the AAA and the dispute resolution field at large can increase the inclusiveness of ADR.

In 2003, the American Arbitration Association, a not-for-profit provider of alternative dispute resolution services, whose mission is one of education and public service, published a strong commitment to diversity with the following message of inclusiveness: 

The American Arbitration Association is the global leader in conflict management with core values of integrity and service. Our integrity demands impartial and fair treatment of all people with whom we come in contact, regardless of gender, race, ethnicity, age, religion, sexual orientation, or other characterization. Our conflict management services put into practice our goal for the resolution of disputes between parties with different perspectives, experiences, and backgrounds.