Address the Concern, Not the Emotion an Excerpt from "Beyond Reason: Using Emotions as you Negotiate" - Dispute Resolution Journal - Vol. 61, No. 1

Author(s): 
Roger Fisher
Daniel Shapiro
Page Count: 
3 pages
Published: 
February, 2006
Practice Areas: 
Author Detail: 

Reprinted with permission from Viking Penguin (2005)

$40.00