Originally from: AAA Handbook on Employment Arbitration and ADR - 2nd Edition

Most large companies, and many smaller in size, have opted to develop an alternative dispute resolution program for employees. Some programs provide for one dispute resolution process, usually arbitration, while others provide for two or more nonbinding processes, including mediation, prior to resorting to arbitration. Your company has decided to implement an employment arbitration program and that responsibility falls to you. Where do you begin? First, the arbitration agreement must be drafted. Only an experienced attorney knowledgeable in both employment and arbitration law should draft an arbitration agreement. Everything included or omitted from the arbitration agreement may have important ramifications. There simply are too many land mines not to retain an attorney. This chapter focuses on the implementation of the program once the arbitration agreement is drafted. However, there are some issues that affect both drafting and implementation. For example, who will administer the program? If an employment arbitration program is internally administered, questions of fairness will undoubtedly arise.